Our Shipping Promise and Delivery Promise
In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your fabulous order, we guarantee to process all in stock items within 1-2 business days and make every attempt to deliver your package within 3-5 business days after it ships from our warehouse.
You may return most new, unopened items within 5 days of delivery for a full refund or store credit. We will cover the cost of the return shipping costs if the return is a result of our error or a defective item.
All items in the sale category are not available for return. Sale items are considered a final transaction and all sales are final.
If you need to return an item, please e-mail us at firstname.lastname@example.org
Sales invoice must accompany ALL returns, warranties and cores. All merchandise MUST be returned in original packaging and in resalable condition. No refund on special orders or items over 10 days old and no returns without an RMA (Returned Merchandise Authorization)#.
Once a RMA# is issued we will provide the return address. Please provide tracking information once the return has been sent. This is needed to ensure the return was accepted and arrived safely.
Shipping & handling charges are non-refundable.
You may request a change to your order, provided your order has not already been processed and shipped. Please call or e-mail during business hour to change your order.
Any customer information including any email addresses received by Silkbootik.com will only be used in connection with your order, and will not be sold, or transferred to any third party. Periodically, we may wish to communicate with customers via email or electronic newsletter, if for any reason you do not wish to receive email communications from Silkbootik.com, then you may send an email with “remove from email list” in the subject, and you will not receive any further email communications from us.
Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.